MKOBO Microfinance Bank Limited is a fully licensed MFB by the Central Bank of Nigeria (CBN). MKOBO was designed to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to easily accessible, unsecured, short-term loans. We cater to demographics currently underserved by commercial banks in our aim to help increase financial inclusion for the Nigerian population.
At MKOBO, we’ve always worked a little differently than other short-term loan providers. we do not require any guarantees or guarantors in most cases and will always offer support when our customers tell us they need a helping hand.Job Description
This role will report to the Risk Manager and be responsible for collecting overdue payments from customers.
The successful candidate will also work with the credit department to assess credit applications and identify suitability.
Role of employment
Work with the risk manager to assess credit applications.
Perform detailed analysis of client loan requests referring to approved Bank policies to assess suitability of requests.
Identify critical risks in the credit application and provide advice on how applications can be structured in accordance with the bank’s risk appetite.
Assist in the development of risk policies, procedures and standards
Liaise with Risk Manager on timely return of relevant reports to regulators i.e. CBN, Credit Bureaus, NFIU, NDIC, EFCC, NIBSS and others.
Portfolio management and reporting (weekly, monthly, quarterly) including ensuring timely repayment and pursuing recovery of all non-performing loans.
Report daily, weekly and monthly progress against goals to management.
Create innovative credit assessment processes and systems and provide new risk analysis and management techniques
Identify fraudulent applications and unreliable candidates and report them to the relevant authorities
Continuously ensure alignment/compliance with the credit risk management framework.
Continuously analyze and recommend improvements to the credit risk management framework, processes and systems.
Collaborate effectively with business leaders to perform risk assessments
Supervise junior colleagues within the department
Stay up to date on industry best practices in risk management
Prepare and send monthly invoices to business partners for repayment of obligations due.
Make outbound collection calls to delinquent customers.
Manage relationships with external collection agents and, if necessary, lawyers, bailiffs and enforcement agencies.
Negotiate settlements with clients.
Maintain proper and complete records of all discussions with customers regarding debt collection.
Participate in weekly credit review committee meeting.
Review, process and reconcile debtor customer accounts, to ensure amicable resolution and payment of the agreed amount.
Minimum of a degree in finance, accounting, economics, business administration, statistics, etc. from a reputable university.
Minimum of 3 years of professional experience in retail credit, risk and collections.
Experience in financial services or a technology company will be beneficial
Excellent knowledge of MS Excel, PowerPoint and the digital lending platform.
Skills and competences:
Knowledge of appropriate and ethical debt collection techniques.
Great experience in the digital lending space
Ability to quickly paint a picture of a client’s situation and personal needs.
Strong negotiation, counseling and problem solving skills.
Experience collecting first and third party accounts.
Working knowledge of Microsoft Office Word, Excel and Access suites.
Ability to maintain a high level of confidentiality.
Able to work well in a team and on his own initiative.
Great attention to detail. Have a strong sense of urgency.
Excellent listening skills and superb questioning techniques.
Always precise and punctual in the execution of tasks.
Customer relationship management skills.
Ability to work with little or no supervision.
Problem solving, critical reasoning, attention to detail.
Excellent verbal, presentation and writing skills.
Demonstrate a good understanding of FINTECH
Good knowledge of government loans and payroll e. g through IPPIS and Oracle.
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